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Promax Automation — KNX smart building automation, Dubai UAE
Support

KNX support, training & downloads

Catalogues, datasheets, AMC packages, remote monitoring and a 24/7 helpdesk — for every KNX installation we supply or commission in the UAE.

After handover

Support that outlasts the fit-out

AMC packages

Flexible annual maintenance plans sized to the installation.

Remote monitoring

Proactive system care — we see the fault before you do.

24/7 helpdesk

Round-the-clock assistance for live buildings.

On-site support

Fast, field-based resolution anywhere in the UAE.

Hands-on training

Learn by doing — your team leaves able to edit scenes.

Documentation

As-built ETS files, digital guides and custom scenario notes.

FAQ

Support & service questions

For a typical villa, first-fix wiring runs with the main electrical works; panel build and DIN-rail actuator installation take one to two weeks; ETS programming and commissioning a further one to two weeks depending on the number of circuits, scenes and integrations. We give a firm programme with the quotation.

Yes. The LEXA range covers switch actuators, constant-voltage LED dimmers, 1–10 V dimming actuators and dimming actuators for capacitive loads, and KNX gateways bridge to DALI, DMX, Modbus and BACnet. On our own projects we routinely integrate DALI and RGB lighting, VRF and FCU air-conditioning, motorised curtains and blinds, IP intercom, CCTV and access control.

Yes — we deliver and commission across the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah and Umm Al Quwain, and we support GCC projects on request.

Yes. Our Al Quoz experience centre in Dubai shows the LEXA KNX panels live alongside lighting, audio and cinema systems, so you can feel the key action and compare finishes against your own samples before specifying. Book a slot and we will set the rooms up for your project type.

Products carry the manufacturer's warranty, and projects are handed over with as-built ETS files and documentation. We offer AMC packages with remote monitoring, a 24/7 helpdesk and on-site support, plus hands-on training so your team can add scenes without calling us.

Let's specify it properly

Need help with a live KNX system?

Whether we commissioned it or not, our engineers can take over an existing KNX installation in the UAE — audit the ETS project, document what's there and put it under an AMC.